September 7-9, 2021 | The Mirage | Las Vegas

Virtual Event Help

This page is designed to answer many of the questions you may have as a virtual attendee of Commercial UAV Expo Americas 2020, from logging in and networking with peers to attending virtual sessions and technical troubleshooting. 

Attendee Questions

Many of the questions you have will be answered below. Still need assistance?
>For questions related to registering or to upgrade to a full conference pass, please email
>For other attendee questions, please email

Exhibitor Questions

 If you have questions or need assistance regarding your virtual booth on or before Monday, September 14, please email

If you have questions or need assistance regarding your virtual booth from Tuesday, September 15 through Thursday, September 17 (during Exhibit Hall Hours and Power Hours), please visit the Virtual Exhibit Help Desk.  Enter any issues you are having in the “chat” feature; our team will be monitoring and work with you or turn over to the virtual platform tech team for assistance. Please note: these instructions are for exhibitors only.  

Presenter/Speaker Questions

If you have questions or need assistance regarding your session on or before Monday, September 14, please email

If you have questions or need assistance during your session, please enter your question in the “moderator” chat indicated by the circled star icon in the chat box. Our team will be monitoring and will work with you or turn over to the virtual platform tech team for assistance.  


Commercial UAV Expo Connect

Sponsored by:

Once you are registered for Commercial UAV Expo Americas, you can start networking with attendees and exhibitors!

Take the work out of networking. It’s easy to take advantage of personalized matchmaking through our AI-powered networking tool Commercial UAV Expo Connect powered by Grip and sponsored by DroneUp.  Here’s what you need to know to start connecting and grow your network.

Q. How do I get started?

  1. Go to
  2. Enter your email. This must be the email with which you registered for the event.

    login panel

  3. Enter your Badge/Registration ID to claim your account. This is the badge number you received via email when you registered for the event, indicated in yellow below:

    registration details

    Requesting a reminder will send you an email with your ID. (Check your Spam filter!)

  4. Create a password. You’ll use this password to access your account. You can always reset if you forget it.

Q. How do I make connections?

Connections and Meetings are a core element of a successful event experience. We’ve made this as easy as possible, distilling it down to 4 simple steps to get a calendar full of meetings!

  1. Complete your profile!

    To get the best recommendations of people to meet and increase the chances that people accept your meetings, one element is absolutely crucial: complete your profile!

    Add a profile image, fill out your summary and answer the event-specific questions.

  2. Request a meeting

    Get recommendations and search and scroll through lists to request meetings for a time and date that works for you.

    meeting request details

  3. Accept Meetings
    Receive incoming meeting requests via notifications or in your email and accept them to have them synced to your calendar.
  4. Join Meetings
    Virtual meetings can be joined 5 minutes before the scheduled start time. You can join the meeting from your email or the platform by clicking:

    open virtual meeting room button

  5. Rate
    Give anonymous feedback on your meeting with “Good,” “Bad,” or “Didn’t Happen” and give a reason for you rating to qualify post-event follow up.

    post meeting screen

Q. What else should I know about networking?

View this comprehensive guide for detailed information or check out our onboarding video:

play video

Q. How can I get technical help?

Need help? Email


Follow the step below to watch the live-streamed content but first:

  • Ensure you are using Google Chrome and disable any pop-up blockers. Safari will NOT work with our platform..
  • Sign out of your VPN.
  • Ensure you are not logged in on any other open windows or tabs. You can only be logged in to one session on one window at a time.

Q: How do I log in?

A: You may log in ahead of the event or during the live event. Either way, navigate to the Commercial UAV Expo Americas Virtual Event Agenda.

  • Prior to the event, you may select sessions you’d like to view and “star” them, which will prompt a log in.
  • On the day of the event, you may log in by clicking “Join Broadcast” on any session you would like to view – again prompting a login.
    Whether you log in in advance of the event or the day of, a magic link will be sent to your email account to click and confirm it’s you.
filter by ticket access typeNote: Some sessions are only available to Full Conference Pass holders. If you select a session that you do not have access to, you may upgrade your registration by emailing To see the sessions you can view, filter by “ticket access” at the top of the Agenda page.

All passes include access to Keynotes, Emerging Technology Gallery, Company Spotlights, Women in Drones Panel, Virtual “Outdoor” Flying Demonstration Galleries, Roundtable Discussion Groups, and Tiki Tuesday with Bamboo Sam. Access these sessions here »

Q: How do I attend a live session?

A: The Agenda lets you search for sessions by keyword, and filter by time, industry and more. When a session you’re interested in is about to begin or has already started, simply click the “Join Broadcast” or “Join Now” button next to it.

Join Broadcast and Join Now” buttons

Q: In what time zone does the live streaming take place?

A. All live sessions will take place in the US Pacific Time Zone. Conveniently, your local time zone will be noted next to the live streaming time, as you can see here:

screenshot of time zone on session

View sessions live if you would like to participate in live Q&A and chat. If timing is not convenient, you can always view the session on your own timetable on-demand.

Q: How can I get technical help?

A: This guide provides system requirements and troubleshooting.

This guide provides information on third-party cookies. Bizzabo, our content platform, requires third-party cookie consent to display the virtual session video player, provide your personalized agenda and additional engagement tools.

This guide has general troubleshooting information if you’re having trouble.

To reach the event team, email

If you still have issues, you can contact our platform support team via



If you missed a live session, it will be available for on-demand viewing within an hour of ending. Sessions will be available on-demand for 30 days after the event ends. Note: as with live content, on-demand access is based on ticket level. If you select a session that you do not have access to, you may upgrade your registration by emailing

Q: How do I watch sessions on-demand?

A. Approximately an hour after a session has ended, it will be available for on-demand viewing as indicated by this button:

watch recording button

As with live streaming, certain sessions are only available to Full Conference Pass Holders. If you select a session that you do not have access to, you may upgrade your registration by emailing

On-demand viewing will be available for 30 days following the live event. Sessions will be accessible from the Agenda page.


Q: I cannot login – why not?

A: Be sure that the email you’re using is the one you used to register for your ticket. Use Chrome or Firefox instead of Safari. Allow cookies from (our virtual platform). If you’re still having trouble, you can reach out to



In this new environment, leading vendors have crafted their virtual booths to take full advantage of the online format. Browse booths to learn about the company and products during Virtual Exhibit Hall Hours or interact with the exhibits, schedule live meetings and product demos, participate in live chat and Q&A during Exhibit Hall “Power Hours.”

Virtual Exhibit Hall Hours

Wednesday, September 16 & Thursday, September 17 | 9:00 AM – 5:00 PM PT

Peruse the Virtual Booths during Virtual Exhibit Hall Hours to learn about companies and products, view and download PDFS and videos, and reach out to booth personnel to schedule meetings.

Exhibit Hall “Power Hours”

Wednesday, September 16 & Thursday, September 17 | 10:00 AM – 1:00 PM & 3:00 PM – 5:00 PM PT

Be sure to visit the Exhibit Hall during “Power Hours”! It’s during these time blocks that all the live interaction will take place, from one-on-one meetings with staff to product demonstrations and much more.

Welcome to the Together APARTy!

We can still be together while keeping our distance! The Together APARTy is a ticketed event taking place from 5:00PM – 6:00PM PT on Tuesday, Sep 15. 

Q. I have a ticket to the Together APARTy. How do I join?

  1. Navigate to the Together APARTy on the event agenda
  2. Click the “Join Broadcast” button (Note: You’ll have to log in if you’re not already)
  3. Open the box that was delivered to you, crack open your drink and snacks, and join in the fun!

The Commercial UAV Event for:



Drone Delivery

Drone Delivery

Energy & Utilities

Forestry & Agriculture

Infrastructure & Transportation


Mining & Aggregates

Public Safety & Emergency Services


Surveying & Mapping


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